Return Policy

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+919561560117

+918421570117

+918624050117

We deeply care about our customers and their purchases. Therefore, our products are made with the highest quality standards. Although if our customer feels the need to return an item, we will gladly do so, given the following conditions:

Return Policy

Returning an item is easy. If you're not satisfied with your purchase, you can return it using one of the options below.

Please note that the Return policy is valid for 7 days from the date of delivery and that items are in their original condition, where the item is unworn, unwashed, without alterations and has all tags attached.

 

We are unable to provide returns under the following circumstances:

• -Products were damaged due to negligence regarding Wash Care instructions not being followed as per the Wash Care label.

Lacrysto.com reserves the right to deny a refund if the item does not meet its Return Policy guidelines.

Return Instructions

You can raise a Return Request for your item by following the steps below:

1. Call above mentioned number, along with the order and product details.

2. Give a reason for a return or a refund.

3. Then your return will typically be picked up from the original delivery address within 2 to 4 business days.

Please ensure your package is ready to be picked up. Securely pack your return items in the original packaging, making sure any old packing labels are removed or covered and the package is sealed. Hand over the parcel to our shipping partner. If you miss your return pickup, one more attempt will be made to pick up your return package on the following business day. After the second failed attempt, the return request will be cancelled. Usually, in such circumstances, the executive will try to reach you on your registered mobile number. As soon as we receive your return, we will proceed with the returns check and validation. Once the return has been approved, we will notify you by email, and your refund will be credited within 7-12 working days. If your return is not approved, a member of our Customer Care team will be in touch.

Refunds

Refunds will be made to the same form of payment originally used for the purchase within 7-12 working days. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information. There are no charges for returns. Please note that we are unable to issue refunds through cash or cheque. We are unable to provide refunds for products that are damaged due to negligence towards Wash Care instructions not being followed as per the wash care label. If an item is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right not to return an item which does not comply with our Returns Policy. Please contact our Customer Care team to enquire about the validity of your return if you are unsure.

Item Damaged During Shipment

If you received an item which was damaged upon arrival, please contact our Customer Care team immediately. You have the right to a full refund on all shipments that arrive damaged, provided you inform us within 24 hours of receiving the package. To return an item, please follow the Return Instructions. Once the item is received, we will assess and validate it. If approved, we will refund the purchase price of the damaged item.

Call on +919561560117