How will I know if my order is processed?
-Once you confirm your order online, you will receive a confirmation e-mail with your order number and other important details. We have back-end team who coordinates with the courier services and ensure timely delivery of the order.

What is the estimated time of delivery?
-In most cases, your order will be processed within 24-72 hours of your placing it. You can expect to receive your order, on average, within 3-7 business days of placing the order.

How do I check my order status?
-We will send you timely updates and details about your order through E-mails. You can also check the status of your order online by logging into our website. You can also e-mail us with any queries to

Do you charge for your shipment?
-Crystal Linen provides “FREE SHIPPING” through-out India on all the items. We ship to all addresses within India free of charge and the order will be delivered to your doorstep with no minimum order value.

How Secure is the website if I have to make a Purchase by Credit card or debit card?
-We accept all master & visa cards both India & International. Crystal Linen & our payment gateway partners are certified with SSL license to protect your card information.

Which forms of Payment do you accept?
-We accept Visa and Mastercard debit and credit cards.

Can I add to, Change or cancel an order once it has been placed?
-No, once an order has been placed and items have been paid for the order is final and you cannot make any amendments. If you need to contact us regarding an order you have just placed, email at straight away referencing your order number and we will get back to you a.s.a.p. (*please read our return policy.)